Customer Success Specialist - Arlington, VA

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.

Position Overview:

We are seeking a high-energy, results-driven Customer Success Specialist with a and a passion for exceeding KPIs. In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up. You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value. You’ll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions—contributing directly to growth and customer loyalty.

Key Responsibilities:

• Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.

• Video Onboarding: Conduct live video calls with clients to guide them through the onboarding process and ensure a smooth and personalized experience.

• Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.

• Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.

• Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.

• Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.

• Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.

• Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.

Qualifications:

• Experience in administrative support, customer success, sales, or operations roles.

• Self-motivated and proactive in identifying and solving problems.

• Strong organizational and multitasking skills with excellent attention to detail.

• Excellent communication skills, both written and verbal.

• Persistence in outreach with customers and building rapport.

• A proactive approach to problem-solving and process improvement.

• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.

• Strong organizational skills with the ability to manage multiple tasks and priorities.

• Familiarity with Medicaid/Medicare programs is a plus.

Our Benefits and Wellbeing:

We believe in taking care of our team as well as taking care of the community around us. Whether you're salaried or hourly - we’ve got you covered! All our employees are entitled to our benefits and well-being package, which includes the following:

• Enjoy 11 paid public holidays and 15 days of PTO, giving you plenty of time to relax, recharge, and share good times with your loved ones

• Approximately 5 days of paid sick leave to take care of yourself when needed.

• We offer comprehensive insurance through Blue Cross Blue Shield, and dental, vision, and life insurance with Unum

• You will have access to resources like SoFi for financial wellness, SmartSpend for exclusive discounts, Ladder for health and fitness support, and Fetch for pet care perks.

• You will be enrolled into our 401(k).

Our Commitment to Diversity, Equity, and Inclusion:

We’re dedicated to celebrating and building an inclusive workplace where every individual feels valued, respected, and empowered to thrive - and to bring their best selves to work! As an equal opportunity employer, we welcome talented people from all backgrounds and walks of life. Regardless of race, ethnicity, religion, gender, sexual orientation, national origin, disability, or veteran status, we’re here to support you in building a career that matters.

Our office address is 4201 Wilson Blvd. Arlington, VA 22203. We’re located on the 3rd floor of the building. If you are successful in our process and get to visit us here for an onsite interview, our team will make you comfortable and support you with any accessibility challenges.