Customer Success Specialist

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.

Position Overview:

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs. In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up. You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value. You’ll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions—contributing directly to growth and customer loyalty.

Key Responsibilities:

• Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.

• Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.

• Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.

• Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.

• Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.

• Cross-Functional Collaboration: Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.

• Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.

Qualifications:

• Experience in administrative support, customer success, sales, or operations roles.

• Self-motivated and proactive in identifying and solving problems.

• Strong organizational and multitasking skills with excellent attention to detail.

• Excellent communication skills, both written and verbal.

• Persistence in outreach with customers and building rapport.

• A proactive approach to problem-solving and process improvement.

• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.

• Strong organizational skills with the ability to manage multiple tasks and priorities.

• Familiarity with Medicaid/Medicare programs is a plus.

How We Operate – Non-Negotiable:

• “Insanely Great” for Families – Delivered Now: 
  Relentlessly solve caregiver needs with excellence and speed. 

• Speed is King – Ruthless Focus: 
  Eliminate distractions and execute on critical objectives with urgency. 

• Raise the Bar: 
  Demand A-player performance and continuous improvement from yourself and your team. 

• The Speed Algorithm: 
  Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction. 

• Act Like Owners – Bold Bets, Fast Action: 
  Take initiative, make bold decisions, and move fast to drive results for families. 

The Bottom Line 

This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by building and optimizing finance operations at speed—and want to make a difference for millions of families—join us at Entyre Care.