Skip to content
English

Customer Administrative Specialist - Boston, MA

  • On-site
    • Boston, Massachusetts, United States
  • Sales & Customer Success

Job description

Who we are

At Entyre Care, we’re on a mission to empower everyone to live with dignity and independence in the comfort of their own home. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include professional training, fair compensation, and the tools they need to thrive to create a safe and respected environment for those they care most about.


Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). We use cutting edge technology to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our supportive team.


Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.


Your role as a Customer Administrative Specialist

We are seeking a detail-oriented and organized Customer Administrative Specialist to manage the day-to-day administrative operations of our customer success and experience processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional customer experience.


Key Responsibilities

  • Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.

    • Job requirements




  • Strong organizational and multitasking skills with excellent attention to detail.
  • Experience in administrative support, customer success, or operations roles.
  • Bilingual, fluent Spanish and English is a plus.
  • Ability to create and manage reports, dashboards, and performance metrics.
  • Excellent communication skills, both written and verbal.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Self-motivated and proactive in identifying and solving problems
  • Familiarity with MassHealth programs is a plus, but we can certainly teach you the ropes!





    • So, why should you join Entyre Care?

    • You’ll be joining a driven team transforming home care services and empowering caregivers everywhere.

    • You’ll have an impact in shaping the future of Entyre Care, leaving your mark on an industry that truly matters.

    • Unlocking your full potential for personal and professional growth as you advance your career in a supportive, forward-thinking environment.


    Our Benefits and Wellbeing

    We believe in taking care of our team as well as taking care of the community around us. Whether you're salaried or hourly - we’ve got you covered! All our employees are entitled to our benefits and wellbeing package, which includes the following:


    • Enjoy 11 paid public holidays and 21 days of PTO, giving you plenty of time to relax, recharge, and share good times with your loved ones

    • Approximately 5 days of paid sick leave to take care of yourself when needed.

    • We offer comprehensive insurance through Blue Cross Blue Shield, and dental, vision, and life insurance with Unum

    • You will have access to resources like SoFi for financial wellness, SmartSpend for exclusive discounts, Ladder for health and fitness support, and Fetch for pet care perks.

    • You will be enrolled into our 401(k) pension plan

    • This role will be full-time onsite at our office over on Atlantic Avenue, Monday-Thursday 9.00am - 5.00pm, with one day (usually Friday's) working from home.


    Our Commitment to Diversity, Equity, and Inclusion

    We’re dedicated to celebrating and building an inclusive workplace where every individual feels valued, respected, and empowered to thrive - and to bring their best selves to work! As an equal opportunity employer, we welcome talented people from all backgrounds and walks of life. Regardless of race, ethnicity, religion, gender, sexual orientation, national origin, disability, or veteran status, we’re here to support you in building a career that matters.


    Our office address is 711 Atlantic Ave, Boston, MA 02111. We’re located on the 6th floor of the building. If you are successful in our process and get to visit us here for an onsite interview, our team will make you comfortable and support you with any accessibility challenges.

    or