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Customer Success Manager

  • On-site
    • Arlington, Virginia, United States
  • Sales & Customer Success

Job description

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.

Responsibilities

  • Lead and Manage: Oversee a team of six (6) Customer Success Specialists, including hiring, onboarding, training, 1:1s, and coaching.

  • Accountability: Hold the team to high standards of customer engagement and service excellence.

  • Collaborate Cross-Functionally: Partner with Sales, Clinical, and Data Analytic teams to streamline communication and prioritize high-quality customer support.

  • Set Performance Goals: Monitor team and individual performance goals (i.e. KPIs), ensuring alignment with company-wide objectives.

  • Workflow Management: Utilize HubSpot to manage customer data, create templates and workflows, and maintain accurate documentation.

  • Automate and Optimize: Identify bottlenecks, explore automations, and implement process improvements to scale operations.

  • Analyze Metrics: Own and track customer success metrics, analyzing and presenting progress to the General Manager (GM).

  • Reporting: Develop and maintain reporting dashboards to provide visibility into customer success performance and business impact.

Job requirements

Requirements

  • Bachelor’s degree required.

  • 1–3 years of leadership experience in Customer/Client Success, Account Management, or a related client-facing function (startup experience is a plus).

  • Proven ability to lead and mentor in a high-growth setting.

  • Curious and driven to understand customer lifecycle management and retention.

  • Operational mindset that will leverage tech for analysis, reporting, and automation in workflows.

  • Strong proficiency with CRM systems (HubSpot preferred).

  • Strong communication, problem-solving, and organizational skills.

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